Litigation Support Services

Expert assistance for organizations facing an ADA or digital accessibility-related lawsuit, demand letter, or other legal claim.

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Accessibility Claims Team.

If your organization’s website, mobile app, electronic documents, software, or other digital content is not accessible for people with disabilities, you are at risk of being sent an ADA demand letter or served a digital accessibility-related lawsuit. This type of legal action against your company can be costly. It may divert resources away from other business priorities, or cost settlement fees. Publicly available legal action related to accessibility can also negatively impact your brand’s reputation.

Allyant’s Accessibility Claims Team and Litigation Support Services will help your legal counsel effectively address any digital accessibility-related legal claim by preparing expert rebuttals, providing affidavits outlining steps your organization has taken to achieve accessibility conformance, and developing strategies to reduce your likelihood of being targeted in the future.

Subject Matter Expertise.

Our Accessibility Claims Team specializes in helping organizations respond to accessibility cases. We’re deeply knowledgeable in the Web Content Accessibility Guidelines (WCAG)—the global standards for accessibility—and accessibility legal mandates, including the ADA, EAA, AODA, ACA, and more.

We’re also up to date on the latest developments in the state of U.S. case law, with team members actively participating in rulemaking processes, including the latest DOJ and HHS rules.

If our clients are facing legal action, we’ll support with decades of accessibility subject matter expertise.

Rebuttal Reports and Declarations.

Our native screen reader user engineers will review the validity of any claims made against your organization. The goal is to determine if a claim is a WCAG conformance violation, if it can be reproduced, and if it prevents users from accessing your website, app, software, or other digital content. Our findings are used to develop a Rebuttal Report for you and your legal team.

During the testing process, demonstration videos can also be created to document an accurate state of usability. These videos can help counter any false claims made against your organization.

Our testers can also provide signed declarations attesting to their findings, supporting your legal team and its strategy in responding to a complaint.

Risk Reduction.

The best way to reduce the future risk of an accessibility-focused lawsuit is an ongoing commitment to accessibility and compliance. This includes meeting conformance standards like WCAG and EN301 549, but also validating an experience is usable for a person with a disability. Allyant will help with both compliance and functional usability.

Our full solution supports organizations with the software and services needed to test, fix, and monitor the accessibility of existing digital experiences, and design and create experiences that are accessible from the start.

Simple, Seamless Accessibility with Allyant.

Navigating digital accessibility legal challenges may be complex, but Allyant’s Accessibility Claims Team and Litigation Support Services is here to help. We’ll work with your legal team to evaluate and help defend any claims against you, as well as help your organization reduce future risk.

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Frequently Asked Questions

If you have received a lawsuit or legal demand letter claiming your website, mobile app, software, or other digital experience is not accessible, first engage legal counsel to make sure your legal counsel is aware. If you have been working with an accessibility vendor, contact them to inquire how they can support you. If you have not been working with an accessibility vendor, or if your existing vendor is unwilling or unable to help, contact Allyant, and we can help.

The best approach to mitigate risk of receiving a lawsuit or demand letter is to make an ongoing commitment to digital accessibility—meeting conformance standards as well as ensuring there are no barriers to access for a user with a disability.

While Allyant does not provide legal advice, our experience has been that even for organizations that haven’t previously prioritized accessibility, engaging with our Accessibility Claims Team and Litigation Support Services may help lower the costs associated with a current complaint, and will help you immediately take steps to reduce future risk.

It’s not possible to prevent an individual or a law firm from making a legal claim against your organization. And if a solution provider claims they will indemnify you if you’re facing such legal action, our advice is to inquire about the details of that indemnification. In our experience, customers wanting to exercise a solution provider’s indemnification find it does not provide the protection they expected.

The best approach to reduce legal risk is to take steps to improve the accessibility of your website, app, software, or other digital experience, and commit to accessibility for the long term.